Warranty Policy

Discount Pond Shop warrants to the original purchaser (the end user) of any Signature Series Fountain manufactured by Discount Pond Shop, that any component which proves to be defective in materials or workmanship, as determined by the factory within 2 years from the original purchased date, will be repaired or replaced at no charge with a new or remanufactured part, and returned freight prepaid. The end user shall assume all the responsibility and expense for removal, packaging, and freight to ship to Discount Pond Shop, to determine the warranty claim and for all reinstallation expenses. 

Warranty Claim Procedure

The best method for establishing a warranty period is to keep the original receipt. Once we’ve established warranty coverage, the product may be sent to our warehouse in California for evaluation and repair.

Voided Warranty

The warranty is void in cases where damage results from: improper installation, improper electrical connection, improper voltage, alteration, lightning, careless handling, misuse, abuse, disassembly of motor or failure to follow maintenance or operating instructions. Modification or repair by an unauthorized repair facility will void the warranty.

In no case will Discount Pond Shop, accept responsibility for any costs incurred by the user during installation, removal, inspection, evaluation, repair, parts replacement, or for return freight. Nor will any liability be accepted for loss of use, loss of profits, loss of goodwill, for consequential damage, or for personal injuries to the purchaser or any person.

Contacting For Warranty Issues

In the event of problems believed to be covered under warranty, it will be necessary to notify Discount Pond Shop for assistance. If it is concluded that there may be a defect which may be covered under warranty, you will be issued a Return Material Authorization (RMA) from Discount Pond Shop prior to return shipping. Freight collect shipments will not be accepted.

The product or part(s) must be returned freight prepaid, to Discount Pond Shop as directed, and in its original packaging or in a container which will prevent damage. Parts returned under warranty and damaged during shipping will not be covered under warranty for the shipping damage. If the evaluation of the returned goods concludes that the failure is due to defects in materials or workmanship, the part or parts in question will be replaced under warranty with new parts, remanufactured parts, or will be repaired; at the option of Discount Pond Shop The warranty period for all parts supplied under warranty will terminate at the end of the original product’s warranty. All warranty shipments from Discount Pond Shop will be shipped freight prepaid.

No implied warranties of any kind are made by Discount Pond Shop for its products, and no other warranties, whether expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, shall apply. Should a Discount Pond Shop product prove to be defective in materials or workmanship, the retail purchaser’s sole remedy shall be repair or replacement of the product as expressly provided above.

Damage Caused by Wildlife & Nature

In addition, any animal chews to the service cord are not covered under the warranty. If you have muskrats/beavers in your area, then please protect your power cord by either putting it inside a section of heavy-duty flexible PVC, or covering the cable with a stainless steel braided sleeve. Power surges, pumps operated using extension cords, lightning strikes or any failure of any component do to misuse or acts of God are not covered under the warranty.